IT Service Management (ITSM)

Improved employee and customer experiences are essential for successful digital transformation. However, using siloed IT tools for your digital transformation creates information silos. With disparate data processes and excessive amounts of time and money spent on firefighting, you’re left with limited resources to create delightful user experiences. ServiceNow’s IT Service Management (ITSM) provides a modern, cloud-based, silo-busting service management solution. With ServiceNow ITSM, you can consolidate your IT tools into single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity. And it enables you to switch your operational IT costs to strategic investments. ServiceNow ITSM accelerates your digital transformation and elevates your user experience with machine learning and AI powered chatbots. It also improves your IT productivity by over 20% with structured machine learning that automates routine tasks.

IT Operations Management (ITOM)

Effective IT Operations Management (ITOM) requires an integrated, service-centric approach, one that maximizes business service quality, drives efficient processes, enables innovation, and ensures robust governance. However, many IT teams still wrestle with multiple, unintegrated ITOM tools. As a result, they suffer from service outages and cloud complexity. Despite investing in new tools, companies continue to experience business service outages, which negatively impact customers, partners, and employees—resulting in financial losses and damage to company reputation.

ServiceNow ITOM Enterprise delivers a comprehensive and integrated set of ITOM capabilities that build seamlessly on your existing ServiceNow IT Service Management (ITSM) investment. ServiceNow Discovery helps create a single system of record for IT infrastructure spanning data centers and clouds. ServiceNow Event Management reduces event floods from monitoring tools and provides a single dashboard to proactively identify service issues.

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Technology spa has implemented ITSM and ITOM for various customers successfully. Contact Technology Spa today to learn more about these modules and how it can help your business.

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