Service Portal

Software applications are the foundation to workplace productivity, but these tools are only as valuable as the number of employees who use them.

With Service Portal, you can deliver your apps to employees through a modern, easy to use portal they can access from any device, any time.

Service portal helps users quickly find what they are looking for with a configurable faceted search experience. Deflect IT inquiries by allowing users to self-service common requests and questions.

Custom App Development

Build or extend digital workflow apps using a shared code set. You can build business apps from scratch or extend out‑of‑the‑box ServiceNow applications—all on one platform.

ServiceNow helps in quickly connecting systems and apps. The Now Platform provides a rich set of APIs and tools for integrating with virtually any external system or third‑party app.

With the Now Platform as foundation, developers of all levels can reduce time to market and speed up delivery. You get full‑stack dev power with a turnkey application structure that’s ready to rock right out of the box.

Service Catalog

Service Catalog enables organizations to charge forward with their digital transformation and deliver a wide range of products and services through a modern and user‑friendly storefront. Users enjoy greater self‑service satisfaction and faster request fulfillment just as they do on their favorite consumer sites.

The Service Catalog automates workflows and approvals to enable organizations to improve the customer experience, accelerate service delivery and reduce operational costs. The Service Catalog’s APIs make using internal portals easy – no heavy scripting or customization required.

Service Catalog helps in tracking service and coordinate pricing and cost transfers between departments. Improve internal controls with full audit capabilities, and control request visibility using configurable groups and rules.

Agents can even access Service Catalog from within Agent Workspace, giving them a single place to respond to all user needs.

IT Business Management

Drive strategic portfolio planning and execution. Align work to business priorities and reduce time to market.

Deliver business outcomes with speed and agility.

With ITBM we get the following benefits:

Enrich Outcomes – Gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered.

Plan Continuously – Connect your investment plan to your work plan of action for greater agility. Gain visibility into project outcomes, assess related top-level investments, and adapt to make adjustments on an ongoing basis.

Scale any type of work – Manage strategic and operational work in one place and reduce bottlenecks to get to market faster. Increase agility by optimizing and reallocating resources as priorities shift.

Customer Service Management

Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.

Customer Service Management (CSM) brings the following benefits:

  • Increase customer satisfaction – Provide personalized self-service options and automate common customer requests
  • Boost resolution efficiency – Fix issues faster and minimize costs by connecting customer service with field service and other departments.
  • Improve product and service quality – Analyze trends and monitor products and services to identify issues and preemptively notify customers.

HR Service Management

Eliminate frustration and improve employee satisfaction with efficient, intelligent services.

HR Service Management provides the following capabilities:

Case and Knowledge Management – standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving organizational efficiency and making it easier for employees to get the services they need.

Employee Document Management – Easily manage paperless employee files and set retention rules to support corporate and legal regulations.

Enterprise Onboarding and Transitions – HR and IT can now easily configure digital workflows that manage employee lifecycle events across multiple departments on a single platform.

Why Technology Spa

Technology Spa has certified ServiceNow developers with vast experience in implementing, customizing, and extending ServiceNow’s portfolio of products.  We provide service integration with other SaaS solutions to leverage identity and access management, single point of truth, automation, and cross platform workflows.

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